Proactive Support

What is Proactive Support?

Typical computer support is designed to react to problems and failures. In this typical model you call your support company when you have a problem. While this has been business as normal, since the computer revolution, things are changing.

Proactive support is about correcting issues before you experience failure and downtime. UDI’s support plans are designed to prevent work stoppages and loss of business due to IT failures. UDI provides Proactive Support Services for Florida businesses located in Palm Beach, Broward, and Dade counties.

Hardware Monitoring

UDI will provide monitoring of all of your critical systems 24/7/365 and will be alerted to any issues including pre-failure warnings. This monitoring only tracks the health of your systems and is designed to alert UDI before you experience loss of functionality. Monitoring also insures maximum uptime of any internet or online services.

Preventative Maintenance

UDI technicians will make regular inspections of your infrastructure to ensure that key components like backups are operational. Preventative maintenance will be performed on a scheduled basis. These on-site inspections are to replace the responsibilities of an in-house IT staff eliminating the need to keep technicians employed. If you have an existing staff UDI technicians can work with your people to make sure these steps are completed and that your infrastructure is properly maintained.

Specialized Reporting

All Proactive Support clients are provided comprehensive reports that show the status of their hardware and network. These reports show if any equipment is over utilized, if any hardware is showing errors that might indicate future failures, and reports that can help reallocate resources to help increase functionality to critical departments. This information can assist our clients with business strategy and budgeting.

UDI is your Total IT Solution

Enjoy the benefits of having a dedicated IT staff without the expense or aggravation. UDI’s technicians will get to know your infrastructure and your staff and will allow you to get the most from your IT. It’s time for your IT to work for you.

Get More Value for your Dollar

All support plans have roll-over hours to help you get the most for your support dollars. Roll-over hours can be used for special projects or requirements. Credit usage is based on the technical complexity allowing for maximum return on your investment. Clients can change plans mid-term and there are no long-term commitments required.

Additional Services

• CIO Level Consulting
• Product Procurement
• Competitive Leasing Programs
• Network Security
• Website and Email Hosting
• Disaster Planning
• Loaner Server and Equipment
• Custom Software Development

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